Frequently Asked Questions

Note! Save yourself time and effort by checking the following FAQs before you contact support. 90% of questions answered below.

Easy! You just play in as many freerolls as you like and win money. You can also win a share of the Jackpot Prize Pool and leader board cash prizes as long as you have registered your account.

The passwords will be released on the home page 1 hour before the scheduled time of the freeroll.

Finish in the top 10 in any two of our qualifying freerolls within 7 days and you'll be eligible for a prize claim.

The following rules apply:

  • You must finish in the top 10 in two of our freerolls within 7 days.
  • You must submit your prize claim within 7 days of the last freeroll.
  • You must be a member of a registered affiliate site prior to the start of the 1st tournament for which you are claiming a prize. Otherwise you win nothing...zero...zip...nada!

Once you've registered with Jackpot Freerolls and played some freerolls, on your dashboard page you will see a list of freeroll results over the last 30 days. When you have two top 10 finishes within 7 days you become eligible to make a prize claim.

A green "Make Claim" button will appear next to eligible freerolls. Simply click the button, choose the freerolls you want to claim for and hit submit.

We will review the results and verify your claim. Once complete you'll see the status will change from "Pending" to either "Approved" or "Rejected".

If approved, the prize will be added to your cash balance ready to be cashed out. Cashouts are usually processed on Friday mornings UK time but this may vary depending on holidays. If you submit a cashout after this time, you may need to wait till the following Friday.

If rejected, the reason will be displayed when you hover the info icon next to the status.

Remember the following rules apply:

  • You must finish in the top 10 in two of our freerolls within 7 days.
  • You must submit your prize claim within 7 days of the last freeroll.
  • You must be a member of a registered affiliate site prior to the start of the 1st tournament for which you are claiming a prize. Otherwise you win nothing...zero...zip...nada!

Go to my dashboard

You can either register here now and start playing - or sign up with any of the registered affiliates listed here.

Up to 20% of the Jackpot Freerolls prize pool. You can also win smaller bonus prizes for finishing in the top 10 of certain freerolls plus cash prizes on our exclusive leader boards. You can see a full prize breakdown here.

My Poker Room Details

No worries! Just contact our support here and tell us the correct information and we will make the change for you.

Leader Boards and Cashouts

There are a few possible answers to this:

  • We may not have received the results from the poker room. They do not work weekends and sometimes results can be delayed for up to a week.
  • You have not entered the correct poker room details. Please check your saved details. If you have entered the wrong username or screen name, please contact our support and tell us the correct information.

The most likely answer is that we have not received the freeroll results from the poker room yet. Sometimes this can take up to 7 days. So please check back again later or tomorrow.

You can enter as many tournaments as you like in a month at a particular room. All tournaments played at that room will count towards your total on the leader board.

You can win multiple smaller bonus and leader board prizes n any month. The leader boards are individual for certain rooms so it is possible to finish in prize positions for multiple rooms. BUT only one Major Jackpot claim (i.e. two first places) is permitted per month per player.

You need to register your Skrill, PayPal or Neteller email address with us and we will make the payments to that account. Please note that depending on your location, the payment provider may charge you fees for receiving the funds. We recommend Skrill and PayPal

Make sure you register your preferred payout method here

Not got an account at any of the above?

Sign up now:

We will endeavour to pay leader board prizes to your JFs account by the 20th day of the following month. Don't forget - Once we have put the money in your JFs wallet, you will still need to cash out to receive the payment. Once you have cashed out, you will receive the payment within 7 days to your chosen payment account. Cashouts are usually processed on Friday mornings UK time but this may vary depending on holidays. If you submit a cashout after this time, you may need to wait till the following Friday.

We can only pay everyone when we have the results from the room!

There are a few possible answers to this:

  • You haven't registered your player details at the room with us. If you don't register, you can't win!
    Register all your poker room details here so you do not miss out again!
  • You have not entered any payment details in your profile.
    Make sure you register your preferred payout method here

Contact Us

If you can't find the answer to your question above feel free to contact support.

Contact us